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VPN Users

VPN users are end users who connect to the SecureLink network through VPN client applications. They are managed separately from admin users and do not have access to the management UI.

Navigate to Settings > Users > VPN Users tab to manage VPN client accounts.

Key Concepts​

  • VPN users are stored in a separate table from admin users and have a distinct user type (type 3).
  • VPN users can only authenticate through VPN client applications (SecureLink desktop and mobile apps).
  • Each VPN user is assigned to a specific tenant and can only access that tenant's VPN network.
tip

VPN users don't have access to the management UI -- they can only connect via VPN clients. If a user needs to manage infrastructure, create an admin account instead.

User List​

The VPN users table displays the following information:

ColumnDescription
NameThe user's display name
EmailThe email address used for VPN authentication
TenantThe tenant this VPN user belongs to
StatusActive or Disabled
DevicesNumber of registered VPN client devices
Last ConnectedTimestamp of the most recent VPN connection

Creating a VPN User​

  1. Click the Add VPN User button.
  2. Fill in the user details:
    • Name -- The user's full name.
    • Email -- The email address for the VPN account.
    • Tenant -- The tenant this user will connect to.
  3. Click Create.
  4. An invitation email is sent to the user with VPN setup instructions, including links to download the appropriate client application.

Filtering by Tenant​

Use the Tenant filter dropdown above the user list to display VPN users for a specific organization. This is useful for SuperAdmins managing users across multiple tenants.

Select "All Tenants" to view every VPN user in the platform.

Disabling a VPN User​

To revoke a VPN user's access without deleting their account:

  1. Select the user from the list.
  2. Toggle the status to Disabled.
  3. The user's active VPN sessions will be terminated and they will be unable to reconnect.

The account and its associated data are preserved. Re-enable the user at any time by toggling the status back to Active.

note

Deleting a VPN user permanently removes their account and all associated device registrations. Use disable instead of delete if you may need to restore access later.